Welcome to our ‘Young Adult’s Health’ page, designed specifically for our patients aged 16 to 25 years old.
We realise that sometimes it can be difficult for you get in to see a doctor or nurse, but we will do our best to accommodate your needs. We have “after school/college” appointments and early evening appointments every week.
To book an appointment you can call reception on 01428 683174. Our receptionists will ask you to confirm your full name, address or date of birth and may ask the nature of your problem, this is only so they can book the correct length of appointment with the correct person - nurse / doctor / health care assistant . You do not have to tell them if you do not want to.
Our appointments are 10 minutes long but If you have a lot to discuss, and think you might need longer, ask to book a ‘double appointment’. We have both male and female doctors available, so for non urgent appointments you can choose who you would like to see . If you find it difficult to get to the surgery you can ask for a “telephone consultation” and one of the doctors will call you to discuss your health and provide advice.
If you are over 16 years of age you can register to use “Patient Access”, which is our secure online service. (You need to register in person at our reception and bring photo i.d). This allows you to book, cancel or view any appointments and order any repeat medication. This online / mobile app service is available 24 hours a day 7 days a week.
If we have your correct mobile telephone number we will send text messages to remind you of up and coming appointments and let you know if there are any vaccinations / health checks you should be coming to see us for.
All consultations are in the STRICTEST OF CONFIDENCE. We will not discuss anything with anyone else without your consent. (There may be a very rare occasion when it is necessary to share information if we feel you or someone else is at risk of serious harm, but we would try and discuss this with you first).
Our reception staff and dispensary team are fully trained in patient confidentiality. They are not allowed to disclose any information about you, even the fact that they have spoken to you or seen you in the waiting room with anyone else
It helps to prepare for your appointment
Before you see your GP, be clear in your own mind what you want to say. Make a note of your symptoms, worries and any questions that you would like to ask.
Make sure you discuss the things that are worrying your the most first and try to stick to the point
If you don’t understand what the doctor or nurse is saying please ask them to explain again. They will try to speak to you in a way that you will understand avoiding too many “medical words”.
Make sure you fully understand the next steps before you leave the room. If you don’t, then don’t be afraid of asking your GP to go through the plan again.
You are welcome to come on your own, or bring a friend or relative.
You should always be offered a chaperone for any intimate examination but if this is not offered please feel free to ask for one. If you prefer not to have a chaperone then you can decline.